I take pride in the fact that as a solo practitioner, I can speak to my clients directly without them having to run a gauntlet of call center staff.
Unfortunately, the physical laws of the universe prevent me from being in all places at all times. Sometimes, when a client calls me, they get my voice mail because I am in court, talking to another client, or on the phone with someone else. But unless the call clearly does not require a response, I will return all messages as soon as I get them.
I am continuously baffled by some people’s reluctance to use voice mail. If I don’t answer the phone, it’s not because I’m ignoring you. Hanging up and calling and hanging up and calling in rapid succession doesn’t magically teleport me back from court; and if I’m meeting with a client, the rapid-fire calls are a real nuisance.
Call once, leave a message, and I will return your call (or e-mail you, if an e-mail is more appropriate) as soon as I get your message.
And if you do get my voice mail, actually tell me what you’re calling about. That way – in the off chance I call you and get YOUR voice mail (because you also cannot be in all places at all times), I can at least get an answer to you without having to play voicemail tag.